In-Home Services | we have solutions that fits for you
Computer/Software/Network Troubleshooting $80 (First hour)
$45
Per Additional hours
Troubleshooting your computer/software: We'll troubleshoot one software application on one computer.
Making updates: We'll install any necessary updates to make sure you are running the most current version of your software.
Final touches: We'll test the software to make sure it is working properly.
*Service does not include physical repairs or part replacements on the computer.
Virus Removal and Operating System Repair
$90
Diagnosing your device: We'll troubleshoot a single device and diagnose software issues. If additional or upgraded hardware is required, we'll provide an estimate of how much this will cost.
Repairing the issues: We'll fix operating system issues, including boot errors and blue screens. If we discover any viruses and spyware on your device, we'll remove them for you.
On your computer, we'll remove any programs or desktop shortcuts you deem unnecessary, configure startup services to your specifications, and install applicable critical updates to your software.
Finishing touches: We'll test the device to make sure everything is working properly.
Surveillance Camera System Installation
$120
Per Camera
Before we begin: When we arrive at your home, we'll discuss the scope of work to ensure that services purchased meet your needs and expectations. If they don't, we'll recommend solutions.
Cameras/DVR Setup: We’ll unbox and place every camera right where you want it. Then, we’ll perform an initial setup, update drivers, connect the device to your home network and configure it.
Final steps: We’ll verify that your cameras is operating properly, answer any questions you may have, provide support instructions as needed and make sure you are comfortable using your security system.
*Does not include any materials (cables, connectors, etc.)
Remote Computer Support
$90
Free diagnosis.
Covers one computer.
Covers unlimited issues.
No time limit on the session.
*Applies only to repairs that can be completed remotely. Does not cover hardware issues that require hands-on support by a technician. Parts not included. Any repairs or procedures that require a technician to visit your location will be charged at regular rates.
New Computer Setup without Data Transfer
$120
Perform the initial computer setup on first startup.
Perform 1 printer installation and 1 software installation.
Configure your existing internet access and a single existing e-mail account.
Run Customizer (on Windows computers) to remove any requested applications.
We’ll discuss best practices to keep your data, devices and network safe, as well as the benefits of security enhancements like two-factor authentication.
*Does not include moving or removing an existing computer system, data transfer or backup services, virus and spyware removal, or hardware repairs.
New Computer Setup w/ Data Transfer or Backup
$180
Perform the initial computer setup on first startup.
Perform 1 printer installation and 1 software installation.
Configure your existing internet access and a single existing e-mail account.
Run Customizer (on Windows computers) to remove any requested applications.
TRANSFERING or BACKING UP YOUR DATA We’ll transfer or backup up to 200GB of data from 1 computer to a Network-attached Storage (NAS), hard drive, or other storage medium. We’ll then duplicate the file paths/folder structure of the original device.
We’ll discuss best practices to keep your data, devices and network safe, as well as the benefits of security enhancements like two-factor authentication.
*Does not include transferring or backing up data beyond 200 GB; data recovery; setting up, diagnosing or repairing devices; or transferring software applications.
Technology Reset Service
$150
Before we begin: During the pre-call for your service, we'll ensure that you have the login information for your devices and that you have either direct access or a mobile device with app access to your devices.
We'll reset your devices: We'll perform a factory reset on up to 10 devices of your choosing, even if you didn't purchase them at Best Buy. This can include smart TVs, smart home devices, monitoring systems, automation systems and many others.
Final steps: We’ll confirm that you can no longer log into your devices and that any non-app-based device is at the initial setup screen.
*Service does not include Wi-Fi setup/troubleshooting or the installation, uninstallation, removal, setup or configuration of any devices.
Devices (Printer, Router, Smart home, etc.) Setup or Troubleshooting
$80
Before we begin: When we arrive at your home, we'll discuss the scope of work to ensure that services purchased meet your needs and expectations. If they don't, we'll recommend solutions.
Device Setup: We’ll unbox and place your new device right where you want it. Then, we’ll perform an initial setup, update drivers, connect the device to your home network and configure it.
Final steps: We’ll verify that your devce is operating properly, answer any questions you may have, provide support instructions as needed and make sure you are comfortable using your device.
*Service does not include physical repairs or part replacements on a printer, router, etc; setting up, configuring, troubleshooting or repairing a computer; or providing paper, ink or other consumables.